As the owner and CEO of 4-tel.com, Alex is the embodiment and inspiration of all that sets 4-tel.com apart from its competitors. He has 30+ years of worldwide experience in the telecommunications industry grounded upon a strong operational background that includes installation & repair technician, PBX service manager, repair bureau manager, budget and results manager, and Senior Director of a major accounts service center supporting Fortune 500 customers.
Alex spent the first 10 years of his career primarily as a customer operations manager at Bell Canada, after which he has been Director of Network Operations, and Director of Quality at Unitel Communications Inc. (now Allstream Corporation), and General Manager for Architel Systems Corporation. He has successfully consulted to the telecommunications industry since 1985, building a strong and highly regarded North American management consulting practice through his sub-contract work with TELIC (and then Computer Sciences Corporation) via his own private consulting practice, engaging him upon assignments that had him re-engineering service delivery processes and OSS architectures to developing business metrics and DSS models. Correspondingly, Alex has utilized his world-class facilitation and group leadership capabilities to assist some of the telecom industry’s leading companies, such as: Deutsche Telekom, BellSouth, USWest, Bell Atlantic, GTE Hawaiian Telephone, Cincinnati Bell, Lucent Technologies, Telus, Rogers Communications, and Bell Nexxia.
Trained in quality and focused on results, Alex is very highly regarded by his peers and clients abroad. He is a highly motivated, high energy individual whose thought provoking facilitation skills make him a very captivating industry visionary to assist his clients with process engineering initiatives or strategic business development objectives. Author of the company’s 4-TAÉ (Telecom Applied Experience) methodology, Alex has perfected a business solution integration approach that embeds the achievement of the business case objectives within each project milestone, and maintains a balanced program perspective within the four Domains of Business Transformation -- Business Process, Enabling Technology, Enterprise Infrastructure, and Organizational Change Management.
Alex is responsible for 4-tel.com’s corporate infrastructure, managing the company’s strategic direction, and determining entry into new business opportunities. He directly manages all matters pertaining to the company’s corporate office including Human Resources, Legal Council, and Public Relations. Most importantly, Alex personally seeks out and recruits the finest minds the telecommunications industry has produced to join the 4-tel.com team and determines their corresponding assignments upon our client engagements. Renowned for his penchant to challenge existing paradigms, Alex is an out-of-the-box thinker who establishes and maintains the company’s culture to be the same – unique, best-in-class, and fun!
Alex is a Canadian citizen and currently resides in McLean, Virginia - the centre of the telecommunications industry in the United States.
